This Policy applies to our interactions with you in which we collect Personal Information (as described below), whether in person or in our stores or through your use of the CA.34HERITAGE.COM website (the “Website” or “Site”). Because we gather certain types of information about our users, we want you to understand what information we collect, how we collect it, how that information is used, how you can consult that information and how you can control disclosure of that information.
You should review this Policy every time you provide us with Personal Information to satisfy yourself that you are comfortable with it. If you do not agree with this Policy, please do not provide us with Personal Information or use our Site.
Personal Information is information that refers to an individual specifically and is recorded in any form. Personal Information includes such things as age, income, date of person, postal addresses, telephone numbers, financial information, email addresses and social media profiles.
HOW PERSONAL INFORMATION IS COLLECTED
Personal Information may be collected in our stores. It may also be collected online when you voluntarily register with us or update your existing profile with us, receive catalogues, newsletters or emails, use communication services, answer surveys, enter contests or other promotional opportunities, and when you post on our message boards or make other submissions to our Site. We may also collect Personal Information from third parties to whom you have provided the same. If you choose to send an email from our Site to a friend, we will also collect your friend’s name and email address. Your friend’s information is only used to send the forwarding email and is not saved in our customer or marketing database. Our site is intend for use by adults. We do not knowingly collect any Personal Information from children under the age of 13. Those under the age of 13 should not use the Site or provide 34 Heritage with any Personal Information.
PURPOSE OF COLLECTION
We use Personal Information in an effort to improve your shopping experience, to communicate with you about our products, promotions or contests, if any, to protect you and us from error and fraud, to process your requests or orders and to keep track of and analyze your purchases, shopping patterns, account activity, payment history, to assess your credit-worthiness and to comply with legal requirements. We may also use this information to make offers to you, to help us target specific products to you, and to help use develop and improve our Site and tailor it to your interests. Finally, we may use the information to conduct surveys and analyses for research, statistical and product development purposes and achieve other purposes as may, from time to time, be permitted by law.
We collect, use or disclose your Personal Information only with your knowledge and consent, including as set out in the Policy, except where otherwise required or permitted by law.
Consent may be oral or written, express or implied. Implied consent is obtained in a number of ways, including where a customer relationship already exists, express consent has previously been given, or in the purpose of using the Personal Information is reasonably apparent to you.
Occasionally, we may transfer your Personal Information outside 34 Heritage to trusted entities which may assist us in servicing you. When we do so, we require such entities to protect the information in a manner that is consistent with this Policy.
You may change or withdraw your consent at any time, on reasonable notice, subject to legal or contractual restrictions. We will inform you of the implications of doing so. To amend your consent, refer to the CONTACTING US section below.
34 Heritage stores and transmits your credit cards data according to the main standards of confidentiality and security of debit and credit cards. The Card-Verification-Value-Code (CVV) will only be used to make able the purchase in progress, and will not be stored or processed subsequently as part of your PAYMENT DATA.
Giving us your consent to use this functionality, allows your data to appear auto filled in subsequent purchases on this Site, so you will not need to enter the data in each new process, and such consent shall be valid and effective for subsequent purchases.
You can change your PAYMENT DATA and revoke your consent for processing and storing at any time through the Payment page of the Checkout section.
When using this functionality, changing your password may be requested for security reasons. Remember that the safety in use of the website also depends on proper use and conservation of certain key/passwords confidential.
LIMITING USE, DISCLOSURE AND RETENTION
Personal Information will not be used or disclosed for purposes other than those for which it was collected, except with your consent or as required or permitted by law. It will be retained only as long as necessary for those purposes or as required by law.
Where we transfer your Personal Information outside Canada, we will ensure that it is held in a similar manner and under policies similar to this Policy. You agree that persons outside of Canada to whom Personal Information is transferred may be required to disclose your Personal Information under the laws of their jurisdiction.
We will keep your Personal Information as accurate, complete and up-to-date as necessary and reasonably possible for the purposes for which it is to be used. You may request access to any Personal Information we have on record in order to review and amend the information, as appropriate. In circumstances where your Personal Information has been provided by a third party, we will refer you to that party (e.g. credit bureaus).
SAFEGUARDS AND ACCOUNTABILITY
We will protect your Personal Information by security safeguards appropriate to the sensitivity of the information, including through the use of the following measures: (i) physical measures, such as restricted access facilities and appropriate disposal of Personal Information; and (ii) electronic security measures, such as password protection, for accessing computerized Personal Information.
We are responsible for Personal Information under our control, including any Personal Information that is transferred to third parties for processing, storage or other purposes.
When we use trusted third parties to act on our behalf by performing such functions as fulfilling orders, delivering packages, processing credit card payments or providing customer service, contractual or other appropriate means are used to ensure compliance by such third parties with this Policy and all applicable privacy laws.
We cannot be responsible for any Personal Information you share or post on our message boards, or by way of other submissions to the public spaces of our Site. These are public areas and may be consulted or viewed by anyone visiting these sections of our Site and, as such, fall outside this Policy.
OPENNESS AND INDIVIDUAL ACCESS
Upon request, we will inform you of the existence, use and disclosure of Personal Information relating to you, and give you access to that information. You have the right to challenge the accuracy and completeness of your information and have it amended as appropriate.
You consent to the transfer of your Personal Information to a third party acquirer of 34 Heritage’s business.
REGISTRATION AND ACCOUNT RESPONSBILITY
You may not use false or misleading contact information, pretend to be someone other than yourself, or otherwise mislead 34 Heritage or our service providers.
You consent to receive electronic communications from 34 Heritage either in the form of email sent to you at the email address listed on your account or by communications posted on the Site. You acknowledge and agree that any electronic communication in the form of such email or posting on the Site shall satisfy any legal requirement that such communication be in writing.
COOKIES AND WEB BEACONS
We also use Web beacons which are small strings of code that are placed in a website page or in an email message. They are sometimes called “clear GIFs” (Graphics Interchange Format) or “pixel tags.” When you visit a particular page, web beacons notify us of your visit. Since web beacons are used in combination with cookies, if you disable cookies the web beacons will only detect an anonymous Site visit. When used in an email, web beacons enable us to know whether you have received the email.
ANALYTICS AND AD SERVING SERVICES
34 Heritage uses certain third party analytics and/or ad serving services on the Site. The providers of these services may independently collect, use, and disclose your IP address together with information (not including your name, address, email address, or telephone number) about your visits to this Site and other websites that they service in accordance with their own privacy policies (and not this Policy). These services may use their own cookies and other data collection technologies. They may use this information in order to improve your experience, to gain a view of how people are using websites that they service so that improvements can be made, and as otherwise permitted in their privacy policies.
When you use certain aspects of 34 Heritage's websites or other services, or post information to other social networking sites (e.g., there may be links to 34 Heritage's Facebook or Twitter pages or you may be able to "like" a product on your Facebook account or "pin" a product on your Pinterest account), the Personal Information that you post or share in connection with these third party sites is visible to other persons and can be read, collected, used and disclosed by other persons, including to send unsolicited messages. As will be evident, in such a case, you will be leaving 34 Heritage's website and going to the third party's website. Any information provided to such third party social networking sites and other sites is governed by their own privacy policies, which you may read on the applicable site. You are solely responsible for the Personal Information that you choose to post or share in those situations. 34 Heritage has no control over, or responsibility or liability for, the use, disclosure, and retention of the Personal Information that you disclose in those situations, and the use, disclosure, and retention of the disclosed information is not subject to this Policy. Please be careful when disclosing your Personal Information in those situations.
LINKS TO OTHER SITES
CHANGES TO OUR POLICY
If we decide to change our Policy, we will post those changes on this page, and/or updated the Policy modification date above.
For anything to do with this Policy, including questions, comments or withdrawing of consent, please contact us as follows:
580 Industrial Avenue,
Vancouver, BC V6A 2P3
We will inform individuals who make enquiries or lodge complaints about our enquiry or complaint procedures, as applicable. If a complaint is found to be justified, we will take appropriate measures, including, if necessary, amending out policies and practices.